We're here to help with your PalmPay account, payments, refunds and anything else.
Customer support
- Email: [support email]
- Phone / WhatsApp: [support phone]
- Hours: Monday to Saturday, 10 am to 6 pm
For a purchase at a store — the item, its price, a refund or a delivery — you can also contact the store directly; its phone number is on your receipt and in the app.
Registered office
[registered business name]
[registered address]
Grievance Officer
If you're unhappy with how we've handled a complaint, or about how your personal data is used, write to our Grievance Officer:
[Grievance Officer's name] · [grievance email] · [registered address]
We acknowledge every complaint within 48 hours and resolve it within 30 days.
Lost your phone or think someone knows your PIN?
Contact us straight away so we can block payments from your account. You can also change your PIN yourself in the app (Profile → Change PIN) or with Forgot PIN.